Frontend operations

Marketplace management

  • Daily article- and shop management
  • Category management
  • Frontend & banner designs
  • Content synchronization
  • Photo shootings
  • Translations
  • Optimization of payment management

Marketing and PR

  • Brand boosting on social media channels and search engines
  • Performance marketing and brand building on marketplaces worldwide
  • Marketplace promotion management
  • Search engine text optimization
  • PR agency service

Customer service

  • Operation of all service channels (chat, phone, e-mail)
  • Professional in- / outbound service
  • 1st & 2nd level support
  • Multilingual service
  • (Social media management)

Backend operations

Warehousing & logistics

  • European standards for warehousing, returns- and transport management
  • Optimized for worldwide and local requirements
  • Flexible and customizable processes
  • Core competence in complex products e.g. fashion handling
  • Value-added services (including quality control, labeling, etc.)
  • Professional complaints & returns management
  • Fast, reliable & international distribution

Payment/ Finance service

  • Management of worldwide payment methods
  • Global credit management and financial accounting
  • Security via fraud prevention measures such as credit checks
  • International and country-specific payment management
  • Effective claims management

IT-Management and interfaces

  • ERP-development and operation for marketplace business worldwide
  • Adjustments of interfaces to trading partners
  • Operation of middleware, and third-party systems